Fox London is an insured cleaning company that places insurance, safety and compliance at the centre of every service we deliver. We understand that inviting a cleaning team into your property requires trust, so we back up that trust with robust public liability insurance, rigorous staff training, strict use of personal protective equipment and a clear, documented risk assessment process.
This Insurance and Safety page explains how we protect our clients, their properties and our staff, and how our procedures help ensure every visit is carried out in a safe, compliant and professional manner.
Fox London operates with comprehensive public liability insurance designed for professional cleaning companies. This cover is in place to give our clients peace of mind and to offer financial protection should an insured incident occur during our work.
Our public liability insurance is arranged to cover accidental damage to property or injury to third parties arising from our cleaning activities. While our processes are designed to prevent incidents from happening, we recognise that unforeseen events can occur. Having suitable insurance in place means our clients are not left exposed if something goes wrong.
We regularly review our insurance arrangements to ensure they remain appropriate for the range of services we provide and the environments in which we operate. Policy limits and terms are assessed against industry norms and updated as our services expand or change.
The foundation of safe cleaning is well trained, competent staff. Every Fox London cleaner completes an initial training programme before working independently on client sites, followed by ongoing refresher training to keep skills and knowledge current.
Our staff training covers safe use and storage of cleaning chemicals, correct dilution and application methods, procedures for dealing with spillages and contamination, manual handling techniques to reduce the risk of strain and injury, and safe use of equipment such as vacuums, floor machines and access steps.
In addition, we provide training on site security, confidentiality, lone working protocols, emergency procedures, and how to identify and report hazards. Supervisors carry out on site coaching to ensure that the correct techniques and safety standards are consistently applied in real working environments.
Performance and adherence to safety procedures are regularly monitored. Where we identify knowledge gaps or improvements, targeted training sessions are delivered to strengthen our safety culture.
Proper use of personal protective equipment, often referred to as PPE, is a core part of our safe working practices. Fox London provides all cleaning staff with appropriate PPE for the tasks they undertake and the environments they work in.
Depending on the job, PPE may include protective gloves, eye protection, non slip footwear, aprons, masks or respirators where necessary, and other task specific protective items. Staff are trained to understand when each type of PPE is required, how to put it on and remove it safely, and how to store or dispose of it correctly.
PPE is inspected regularly for wear and damage and is replaced as required. We never ask staff to work without suitable protection, and jobs are paused if the correct PPE is not available. This protects our team from chemical exposure, slips, contact with contaminated materials and other routine hazards associated with cleaning work.
Every cleaning environment carries its own set of risks. To manage these properly, Fox London follows a structured risk assessment process before commencing work and whenever circumstances change.
Risk assessments are used to identify existing and potential hazards, such as wet floors, trailing cables, fragile surfaces, electrical equipment, confined spaces, or the presence of sensitive materials. Once hazards are identified, we evaluate who might be harmed and how, and determine the likelihood and potential severity of any incident.
Based on this evaluation, control measures are put in place. These may involve adjusting cleaning methods, scheduling work at quieter times, introducing clear warning signage, using alternative products or equipment, providing additional PPE, or restricting access to certain areas during cleaning.
Our risk assessments are documented and reviewed periodically, particularly following any incident, near miss, or significant change at the site. This cycle of assessment, control and review helps ensure that safety standards remain high over time.
Fox London selects cleaning products and equipment with safety, performance and environmental impact in mind. All products are stored, labelled and used in accordance with manufacturer instructions and relevant regulations.
We ensure that chemicals are never mixed inappropriately, that only trained staff handle concentrated products, and that ventilation, contact times and rinsing requirements are followed precisely. Safety data information for products is available to our teams and is incorporated into training and risk assessments.
Equipment is inspected and maintained regularly to reduce the risk of electrical faults, trips or mechanical failure. Any items that show signs of damage or malfunction are taken out of service until repaired or replaced.
Insurance and written procedures are only effective when they are backed by a genuine safety culture. At Fox London, we encourage staff to report hazards, near misses and suggestions for improvement without hesitation. Supervisors carry out regular site checks to confirm that protective measures, signage and PPE usage are being followed consistently.
Where lessons can be learned, we update our risk assessments, training content and operating procedures. This continual improvement approach helps us maintain high standards of safety for clients, visitors and staff alike, and supports the professional image and reliability that our clients expect from an insured cleaning company.
By combining comprehensive public liability insurance with strong training, proper PPE and systematic risk assessments, Fox London aims to deliver cleaning services that are not only thorough and efficient, but also safe, compliant and dependable.
