Terms and Conditions for Cleaning Services

Introduction

These Terms and Conditions set out the agreement between Fox London and the client for the provision of cleaning services. By booking or using our services, you agree to be bound by these terms. They are designed to ensure clarity, fairness, and a professional standard of service for all parties involved.

Fox London provides a range of cleaning services to residential and commercial clients. These terms apply to all services unless otherwise agreed in writing.

Booking Process

Bookings can be made by providing details of the required service, including property size, condition, and any specific requirements. Quotes are based on the information provided at the time of booking. It is the client’s responsibility to ensure that all relevant details are accurate.

Once a booking is confirmed, a time and date will be agreed. Fox London reserves the right to amend or reschedule bookings in the event of unforeseen circumstances. In such cases, reasonable notice will be provided wherever possible.

Access to the property must be arranged in advance. If access is not available at the scheduled time, the service may be cancelled and a charge may apply.

Pricing and Payments

All pricing is provided based on the scope of work agreed at the time of booking. Prices may vary depending on the size, condition, and specific requirements of the property.

Payment is due upon completion of the service unless otherwise agreed. For certain services or larger bookings, a deposit may be required in advance to secure the booking.

Additional charges may apply if the condition of the property differs significantly from the description provided, or if extra services are requested on-site. Any such changes will be discussed with the client before proceeding.

Cancellations and Rescheduling

Clients may cancel or reschedule a booking by providing reasonable notice. A minimum notice period may apply depending on the type of service booked. Failure to provide sufficient notice may result in a cancellation fee.

If Fox London is required to cancel or reschedule a booking due to circumstances beyond its control, an alternative date will be offered. No liability will be accepted for any inconvenience caused by such changes.

Service Standards

Fox London aims to deliver all services to a professional and consistent standard. Cleaning tasks are carried out based on the agreed scope of work and the condition of the property at the time of service.

While every effort is made to achieve the best possible results, certain outcomes cannot be guaranteed. These may include the complete removal of permanent stains, damage caused by wear and tear, or issues resulting from pre-existing conditions.

Clients are encouraged to report any concerns within a reasonable time following the completion of the service so that they can be addressed appropriately.

Client Responsibilities

The client is responsible for providing safe and suitable access to the property. This includes ensuring that the environment is free from hazards that could affect the safety of the cleaning team.

All personal and valuable items should be secured prior to the service. Fox London cannot accept responsibility for items that have not been stored safely or that are left in areas being cleaned.

The client must inform Fox London of any specific requirements, fragile items, or areas requiring special attention before the service begins.

Liability

Fox London maintains appropriate public liability insurance to cover damage caused by negligence during the provision of services. In the unlikely event of damage, the client must notify Fox London as soon as possible.

Liability is limited to the cost of the service provided. Fox London is not responsible for damage resulting from pre-existing conditions, normal wear and tear, or incorrect use of items or surfaces.

Fox London is not liable for delays or failure to perform services due to circumstances beyond its control, including but not limited to weather conditions, access issues, or unforeseen events.

Waste and Environmental Regulations

Fox London operates in accordance with applicable UK waste and environmental regulations. Where services involve waste handling, materials will be managed responsibly and disposed of in line with legal requirements.

Where applicable, Fox London complies with Environment Agency guidelines and works with recognised waste management and recycling facilities. Clients are responsible for ensuring that any hazardous materials are disclosed in advance.

Fox London reserves the right to refuse the handling or disposal of materials that fall outside the scope of standard cleaning services.

Health and Safety

Fox London is committed to maintaining high standards of health and safety. All staff are trained to follow appropriate procedures and use cleaning products safely.

Clients must ensure that the working environment is safe and that any known risks are communicated prior to the service. Fox London reserves the right to refuse or stop work if safety concerns arise.

Equipment and Materials

Fox London provides its own equipment and cleaning materials unless otherwise agreed. All products used are selected to be suitable for the task and applied in accordance with manufacturer guidelines.

If clients request the use of their own products or equipment, Fox London cannot guarantee results and accepts no liability for any issues arising from their use.

Complaints and Feedback

Fox London aims to provide a professional and satisfactory service at all times. If you are not satisfied with any aspect of the service, you should raise the issue as soon as possible.

All complaints will be reviewed fairly and, where appropriate, reasonable steps will be taken to resolve the matter. This may include revisiting the property or addressing specific concerns.

Termination of Services

Fox London reserves the right to terminate services if the client breaches these terms or if working conditions are deemed unsafe. Clients may also terminate ongoing services by providing reasonable notice.

Any outstanding payments for services already provided must be settled in full upon termination.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the provision of services will be subject to the jurisdiction of the courts of England and Wales.

Amendments to Terms

Fox London reserves the right to update these Terms and Conditions from time to time. Any changes will apply to future bookings and services. Clients are encouraged to review the terms periodically to ensure they remain informed.


    Frequently Asked Questions

    We provide professional domestic and commercial cleaning across London and nearby boroughs, including deep cleaning, end of tenancy cleans, after builders cleaning, and carpet cleaning. Each job is planned around your property and the level of cleaning needed, whether it's a one-off refresh or a scheduled home cleaning routine. You'll get clear communication, photos before and after where appropriate, and a team that follows UK hygiene and health & safety standards. Plus, you can check availability and book quickly through our website.

    Our process combines proven cleaning methods with the right equipment for each surface. For example, we use specialist tools for kitchens and bathrooms to tackle limescale and grease, alongside microfibre cloths and appropriate disinfectants. For carpet cleaning, we match the cleaning method to the fibre and soiling type to help lift dirt without damaging finishes. If you're getting deep cleaning, we focus on the often-missed areas like skirting boards, inside cupboards, and high-touch points. Throughout, our DBS-checked cleaners follow consistent standards so results look and feel clean.

    Yes - our cleaners are trained and background-checked, and we operate under high compliance expectations. We're fully insured, with DBS-checked and trained staff who understand safe handling, correct chemical use, and the hygiene requirements of professional cleaning. We also follow established best practices used across the industry, with a strong emphasis on consistent workmanship from job to job. If you need evidence for landlords or letting agents, we can provide confirmation of standards and details of the cleaning approach used.

    Absolutely - our end of tenancy cleaning is designed to support tenants and landlords during changeovers. We can deep clean key rooms, including kitchen worktops, hobs, cupboards (as agreed), bathrooms, skirting boards, and high-touch areas. Many customers choose a full deep clean because it helps address everyday build-up as well as the details letting agents notice. We'll confirm scope and access requirements before we start, so there are no surprises on the day. If you're working with a strict checkout deadline, tell us your time window and we'll do our best to match it.

    Yes. We use eco-friendly cleaning methods across most jobs - Eco rating: 85% of cleaning products and methods are eco-friendly and non-toxic. That means we focus on effective, safer detergents, responsible chemical dilution, and correct surface compatibility so your home is cleaned properly without unnecessary harshness. We also help minimise waste by using the right amount of product and cloths appropriately. If you have sensitivities or specific preferences (for example, fragrance-free options), let us know before your first booking.

    We keep pricing clear and straightforward. Your quote is based on the type of cleaning (for example, deep cleaning, deep kitchen cleaning, or end of tenancy), the size and condition of the property, and any special requirements such as carpet cleaning or inside-oven cleaning. You'll know what's included before we arrive, and we'll confirm access details and timing. If something changes on the day - like extra areas needing attention - we'll discuss options with you first. In short, you shouldn't face hidden charges when you book with us.

    We provide professional cleaning across London and nearby boroughs, including Chelsea SW3 and surrounding neighbourhoods. If you're in areas like Chelsea, we'll coordinate a time that suits your day and access arrangements. We also serve many adjacent districts, so even if you're not right on a main road, you can still get a reliable cleaning team. If you share your postcode, we'll confirm availability and the quickest route for the appointment.

    We regularly clean across London and surrounding boroughs. Nearby areas include: Camden (NW1), Islington (N1), Hackney (E2), Tower Hamlets (E1), Shoreditch (E1), Hackney Wick (E9), Greenwich (SE10), Lewisham (SE13), Dulwich (SE21), Wandsworth (SW11), Battersea (SW11), Kingston (KT1), Richmond (TW9), Hammersmith (W12), and Putney (SW15). If your area isn't listed, contact us anyway - we'll check availability and confirm quickly.

    A deep clean is more detailed than standard home cleaning, so we pay attention to the places people often miss. Common tasks include cleaning inside cupboards where agreed, wiping down skirting boards, tackling bathroom limescale build-up, disinfecting high-touch points, and thoroughly cleaning kitchen surfaces around appliances. If requested, we can also handle oven cleaning, inside fridge/freezer areas, and carpet cleaning as part of the same appointment. We'll confirm exactly what's covered when you book, and we'll work methodically room by room for a consistent finish.

    Yes - our approach is designed around UK hygiene and health & safety standards. Our team uses appropriate disinfecting methods where needed, correct chemical usage for different surfaces, and safe working practices in occupied homes. If you're booking for a property that's being prepared for new tenants, we understand the importance of thoroughness and consistent procedures. This is also why our cleaners are background-checked and professionally trained. We can provide reassurance around how we work if you need it for a landlord, managing agent, or family member.

    Yes, we can work around your schedule and access preferences. Some customers prefer to be present at the start, while others arrange key handover with their landlord, letting agent, or a responsible contact. If you're not available, we'll agree the access method beforehand so the job runs smoothly. We're also used to coordinating around busy London days - appointments near parks or transport routes often need tight timing - so it helps when you share your preferred arrival window. In all cases, our team arrives prepared, completes the agreed scope, and leaves the property secure.

    Definitely. We offer carpet cleaning as part of our home cleaning services, and it's ideal for high-traffic areas - especially where families walk through after school or a visit to places like Regent's Park. We assess the carpet type, the level of soiling, and any staining before choosing a suitable approach. The goal is to lift dirt effectively while keeping the carpet looking fresh and feeling cleaner. If you're planning for a move, we can also include carpets alongside end of tenancy cleaning so everything is presented consistently.

    You can usually schedule quickly, depending on availability, and we'll confirm the details after you request a booking. Before we arrive, it helps to clear the areas you want cleaned or let us know where we can move items safely. If you're doing an end of tenancy clean, make sure utilities and access are arranged so we can work efficiently within your checkout window. For deep cleaning, letting us know about any problem spots - like stubborn kitchen grease or bathroom mould areas - means we can bring the right equipment from the start. Call our London team today to check time slots and get a clear, upfront plan.