These Terms and Conditions govern the provision of cleaning and related services by Fox London to residential and commercial clients in the United Kingdom. By booking or receiving any service from Fox London, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means any individual, business, or organisation that requests or receives services from Fox London.
Services means any cleaning, tidying, housekeeping, end of tenancy cleaning, deep cleaning, light maintenance, or related services performed by Fox London for the Client.
Cleaner means any employee, contractor, or representative engaged by Fox London to provide the Services.
Agreement means the contract between Fox London and the Client comprising these Terms and Conditions, any booking confirmation, and any additional written terms agreed between the parties.
Fox London provides professional cleaning and associated services as described on booking or in a written quotation. The exact scope of work, frequency, and duration will be confirmed at the time of booking or in a subsequent written confirmation.
Unless specifically agreed otherwise, Services are limited to the tasks ordinarily performed by a cleaning company operating in the UK domestic and commercial sector, and may include general cleaning, surface wiping, vacuuming, mopping, bathroom and kitchen cleaning, dusting, and removal of light household waste.
For specialist services, such as end of tenancy cleaning, post-build cleaning, or deep cleaning, Fox London may require a site assessment or detailed description before confirming the booking and final price.
All bookings must be made by a person who is at least 18 years of age and legally capable of entering into a binding contract.
The Client may request Services by contacting Fox London and providing accurate information about the property, its size, condition, access details, and any specific requirements. Based on this information, Fox London will provide an indication of the price and the estimated time required for the visit.
A booking is not confirmed until Fox London has issued a booking confirmation, which may be provided verbally, in writing, or through a booking system. Fox London reserves the right to decline a booking without giving a reason.
The Client must ensure that all details in the booking confirmation are correct and must notify Fox London immediately of any errors or changes. Failure to provide accurate information may result in additional charges, longer cleaning times, or cancellation of the visit.
The Client is responsible for providing safe and timely access to the property at the agreed time. This may involve the Client being present to grant entry or providing keys or access codes in advance, subject to any agreed key handling procedure.
If the Cleaner is unable to gain access to the property at the scheduled time, or if the visit is materially delayed due to access issues, Fox London may charge a call-out fee or the full service fee, at its discretion.
The Client must ensure that the property is safe and that all necessary utilities, including water and electricity, are available for the duration of the visit.
The Client agrees to provide a safe working environment for the Cleaner and to inform Fox London in advance of any hazards, special risks, or sensitive areas within the property.
The Client must secure all valuables and personal items before the Cleaner attends. Fox London will exercise reasonable care but does not accept responsibility for items left unsecured or in unsafe conditions.
The Client must not directly instruct the Cleaner to carry out services that are outside the agreed scope or that may be unsafe or illegal. Any changes to the agreed Services must be approved by Fox London.
Prices for Services may be based on an hourly rate, a fixed fee, or a combination of both, as communicated to the Client at the time of booking or in a quotation.
All prices are quoted in pounds sterling and may be subject to applicable taxes where required by law. Fox London reserves the right to adjust its prices from time to time, but any changes will not affect bookings already confirmed unless there is a material change to the scope or circumstances of the job.
Unless otherwise agreed in writing, payment is due on or before the day the Services are performed. Fox London may require a deposit or full prepayment to secure a booking, especially for larger, lengthy, or specialised cleaning jobs.
Payment methods will be communicated to the Client and may include card payment, bank transfer, or other approved electronic methods. Cash payments may be accepted only where specifically agreed.
If payment is not received in accordance with the agreed terms, Fox London may suspend or cancel future services and may charge interest on overdue amounts at the statutory rate applicable to commercial debts in the United Kingdom.
The Client may cancel or reschedule a booking by providing notice to Fox London. To avoid cancellation charges, the Client should provide as much notice as reasonably possible.
Unless otherwise agreed, if the Client cancels or reschedules a visit with less than 24 hours notice, Fox London reserves the right to charge a late cancellation fee, up to the full amount of the booked Services.
If the Cleaner arrives at the property and is unable to commence work due to the Client not being present, lack of access, or other circumstances within the Client s control, this may be treated as a late cancellation and charged accordingly.
Fox London reserves the right to cancel or reschedule a booking if a Cleaner becomes unavailable, if there are health and safety concerns, or in cases of events outside its reasonable control, including severe weather, transport disruption, or emergencies. In such cases, Fox London will seek to offer an alternative appointment, and no cancellation fee will apply.
Fox London aims to provide Services with reasonable skill and care, in accordance with applicable UK standards for professional cleaning services.
If the Client is dissatisfied with any aspect of the Services, they must notify Fox London as soon as possible and, in any event, within 48 hours of the visit. Fox London will investigate the complaint and, where appropriate, may offer to rectify the issue, provide a partial refund, or take other reasonable steps.
The Client must provide clear details and evidence of any alleged shortfall in the Services. Fox London is not obliged to provide a remedy for issues reported more than 48 hours after the completion of the Services, unless required to do so under applicable law.
Fox London maintains appropriate insurance to cover liability arising from the provision of its Services, subject to the limits and exclusions of the policy.
Fox London will not be liable for any loss or damage that is not reasonably foreseeable or that arises from information provided incorrectly or incompletely by the Client. Fox London is not responsible for pre-existing damage, wear and tear, or defects in the property, furnishings, or equipment.
The Client must inform Fox London of any items that are particularly fragile, of high value, or that require special handling. Fox London reserves the right to decline to clean or move certain items where it considers the risk of damage to be high.
To the fullest extent permitted by law, Fox London s total liability to the Client for all claims arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid by the Client for the specific Services giving rise to the claim.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under UK law.
Fox London operates in accordance with applicable UK waste and environmental regulations relevant to cleaning and light waste removal.
As part of the Services, Fox London may remove light domestic or office waste that arises directly from cleaning activities, such as dust, packaging, and general household rubbish, provided that it is not hazardous or classified as special waste.
Fox London does not handle or remove hazardous, medical, chemical, or commercial waste requiring specialist treatment or licensing. The Client is responsible for declaring any materials that may be hazardous or regulated. If such materials are discovered during a visit, the Cleaner may suspend Services in the affected area and report this to Fox London for further guidance.
The Client is responsible for ensuring that any waste left out for collection by local authorities or licensed waste carriers is placed and presented in accordance with applicable local regulations and guidelines. Fox London does not accept liability for any penalties or enforcement actions arising from improper presentation of waste that has been instructed or arranged by the Client.
While Fox London takes care in carrying out the Services, minor incidents may occasionally occur. The Client must report any alleged damage or breakage caused by a Cleaner as soon as reasonably possible, and in any event within 48 hours of becoming aware of it.
Fox London may request evidence, including photographs or descriptions, and may arrange to inspect the damage in person. If Fox London accepts responsibility, it may, at its option, repair the damage, pay for a repair, replace the item, or provide a reasonable compensation payment, subject to fair wear and tear and the age and condition of the item.
Fox London will not be liable for damage arising from the use of defective equipment or products supplied by the Client, or from instructions given by the Client that are inconsistent with manufacturer guidance or good practice.
Fox London is committed to protecting the health and safety of its Cleaners and Clients. The Client must not request the Cleaner to engage in any activity that is unsafe, unlawful, or outside the agreed Services.
Cleaners are not permitted to lift very heavy items, use ladders beyond agreed safe limits, or clean external areas that present a fall risk or other serious hazard. Cleaners may decline to carry out any task that they reasonably consider unsafe.
Fox London has a zero-tolerance policy towards abuse, harassment, or discriminatory behaviour. If a Cleaner experiences inappropriate conduct from the Client or persons at the property, Fox London may terminate the visit immediately and cancel the Agreement without refund.
For ongoing or recurring Services, either party may terminate the Agreement by giving reasonable notice, typically one full service interval or such period as may be agreed in writing.
Fox London may terminate the Agreement immediately where the Client fails to pay on time, breaches these Terms and Conditions, creates an unsafe working environment, or engages in abusive behaviour towards a Cleaner or representative of Fox London.
Upon termination, the Client remains liable for all fees and charges incurred up to the termination date, including any applicable cancellation or late payment fees.
Fox London will process personal data relating to the Client only as necessary to provide the Services, manage bookings, and comply with legal obligations. Personal information will be handled in accordance with applicable UK data protection laws.
Fox London may retain records of bookings, invoices, and communications for a reasonable period for administrative, legal, and accounting purposes.
Fox London may update or amend these Terms and Conditions from time to time to reflect changes in the law, its business operations, or industry practices. The latest version will apply to all new bookings and to ongoing Services from the date on which the updated Terms and Conditions are communicated to the Client or made reasonably available.
If a change materially affects the rights or obligations of the Client in relation to ongoing Services, Fox London will provide reasonable notice and the Client may, if they do not agree with the changes, choose to terminate the Services in accordance with these Terms and Conditions.
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that Fox London may bring proceedings to recover unpaid fees in any jurisdiction where the Client is domiciled or has assets.
If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by Fox London in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy, nor shall any single or partial exercise of such right or remedy prevent any further exercise of it.
These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between Fox London and the Client and supersede any prior discussions, correspondence, or understandings in relation to the Services.
