Privacy Policy values your privacy highly and is interested in protecting it. We have our own privacy policy and believe it’s best to make it visible to people.  

All the personal data we gather is only used in compliance with the Data Protection Act (1998) and fellow applicable laws.    

Control of personal information

All personal data and information gathered by, or supplied to, is under the control of Fox London.     

What information do we collect and how do we use it?

The only circumstances where we collect data concerning individuals is where it’s knowingly supplied. For instance, at registration or at the time an order is made.  

When one places an order, we gather personal data in order to effect the order and may action a security check to prevent fraud and false transactions.  

Additionally, we gather information based on one’s individual buying habits and market preferences. Subsequent to this, we may contact previous clients with offers that could be of interest to them, whilst allowing trusted third parties to do the same.   

The information subsequently obtained will be used to both review and improve the services found within our repertoire.       

Will share the information it receives?

Sometimes we rely on third parties for the purposes of performing selected tasks for us. These may include effecting orders, conducting questionnaires, dispatching packages, delivering mail and emails, getting rid of repetition across client lists, assessing information, providing sales assistance, overseeing credit card payments and serving customers. While the third parties can access personal data and use it to perform functions like those above, they are not permitted to use it in any other capacity.       

In order to prevent fraudulent transactions, we may send personal data to outside agencies that are permitted to check the legitimacy of the information.   

This said, we never share or sell any data about individuals using this website, unless you specifically agree to it.     


What are cookies?

Before we get into carpet cleaning, it's important to understand what cookies are and how they relate to websites. Cookies are small text files that are placed on your computer or device by websites that you visit. They store information about your browsing habits and preferences, such as the pages you visit, how long you spend on each page, and items you add to your shopping cart.

Cookies can be defined as alphanumeric identifiers that our site transfers to your PC’s hard drive via the web browser. Through recognising your browser, we are able to keep a track of those who visit the site. The reason this is useful is it helps us better understand how users interact with the site and which areas they are drawn toward. By understanding user habits like these, we are able to improve our site for future users.

It isn’t possible to buy using without having cookies enabled. We therefore recommend your cookies remain on.    

The cookies used on fall into various categories:

1. Essential Cookies: These cookies are necessary for the website to function properly. They enable you to navigate through the different pages of our website and use its features, such as making a booking or contacting us. Without these cookies, our website may not work correctly.

2. Performance Cookies: These cookies collect information about how visitors use our website, such as which pages they visit the most and if they encounter any errors. This information helps us to improve the performance of our website and make it more user-friendly.


Sometimes we may establish relationships with other businesses that will enable you to have access to the sites of such companies directly from our site.

We endeavour to feature links to other credible website that we believe will interest you and prove relevant. However, please understand that these third party websites are not at our discretion and so we do not contribute content to them.   

How does protect customer information?

When one places an order or accesses information relevant to their account, we use a server that is secure. Otherwise known as SSL, this secure server software encrypts every piece of information you enter prior it being dispatched to our company.     

What choices do I have?

It isn’t required that you provide with any of the data asked for, but your PC does require the capacity to accept, and then enable, cookies before orders can be placed with us. This said, you are welcome to modify your preferences at any point in time through contacting our company.  

How do I make a complaint to Fox London?

If you’d like to file a complaint, we endeavour to respond in a fair, prompt and capable fashion. We do this by informing you through telephone at each step of the complaints handling process and will endeavour to resolve any complaints within less than 64 hours. If still unhappy, we ask that you call us directly.

Policy changes

Upon deciding to modify our privacy policy, we will keep you informed through this page.

Tell us what you think

We encourage your suggestions and queries concerning privacy. If you have something to ask or suggest, please phone us on 020 3397 7026, or reach us through email.