This Privacy Policy explains how Fox London collects, uses, and protects personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Fox London customers and service users across the areas in which we operate.
We are committed to handling personal data responsibly and transparently. This document outlines what information we collect, why we collect it, how it is used, and the rights you have in relation to your data.
Fox London may collect and process personal data necessary to provide cleaning services and manage customer relationships. This may include:
Basic personal information such as name and address required to arrange and deliver services.
Contact details provided during booking or communication.
Service-related information including property details, service preferences, and notes relevant to the cleaning work.
Payment-related information where required to process transactions, although we do not store full payment details directly.
We only collect data that is necessary for providing our services and managing our business operations.
Personal data is used for the following purposes:
To arrange, deliver, and manage cleaning services.
To communicate with clients regarding bookings, scheduling, and service updates.
To process payments and maintain accurate financial records.
To improve our services and ensure quality standards are maintained.
To comply with legal and regulatory requirements.
We do not use personal data for purposes beyond those reasonably expected in relation to the services we provide.
Fox London processes personal data under one or more of the following lawful bases:
Contractual necessity, where processing is required to fulfil a service agreement with the client.
Legal obligation, where processing is necessary to comply with applicable laws and regulations.
Legitimate interests, where processing is necessary for the operation and improvement of our business, provided it does not override your rights.
Where required, consent will be obtained before processing specific types of data. Consent can be withdrawn at any time.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. This includes maintaining records for operational, legal, and financial reasons.
Retention periods may vary depending on the type of data and the nature of the service provided. Once data is no longer required, it is securely deleted or anonymised.
We regularly review our data retention practices to ensure compliance with applicable regulations.
Fox London may share personal data with trusted third-party service providers where necessary to support our operations. These may include payment processors, accounting services, and administrative support providers.
All third-party processors are required to handle personal data securely and in accordance with data protection laws. We ensure that appropriate agreements are in place to protect your information.
We do not sell or share personal data for marketing purposes with external organisations.
We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. This includes secure storage systems and controlled access to information.
While we take all reasonable steps to safeguard data, no system can be completely secure. We continually review and improve our security practices to minimise risks.
Under UK data protection law, you have the following rights in relation to your personal data:
The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request erasure of your data where there is no valid reason for us to retain it.
The right to restrict or object to the processing of your dganisation where applicable.
Requests to exercise these rights will be handled in accordance with legal requirements.
Where applicable, our website may collect limited data through standard technologies such as cookies to improve functionality and user experience. This information does not typically identify individuals directly.
Any such data is used solely to enhance website performance and is managed in accordance with applicable privacy standards.
Fox London primarily stores and processes personal data within the United Kingdom. If data is transferred outside the UK, we ensure that appropriate safeguards are in place to protect it in line with legal requirements.
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Any updates will apply to future interactions and services.
We encourage clients to review this policy periodically to stay informed about how their data is handled.
If you have concerns about how your personal data is handled, you have the right to raise a complaint with the relevant data protection authority. We are committed to addressing any concerns in a fair and transparent manner.
This policy applies to all Fox London customers and service users within our service areas and reflects our commitment to protecting personal data in line with UK regulations.
